When shopping at our web-shop we offer free worldwide shipping on all orders above 500 DKK / 75 USD / 65 EUR. The estimated delivery time (from when the package ships from our warehouse) is as follows:
Denmark ("Pakkeshop") | 1 business day
Denmark (Home Delivery) | 2-3 days (365 days a year)
Rest of the World | 1-3 business days
From Monday to Friday, all orders confirmed before 2:00pm (CET) are shipped during that day. If you place an order on Saturdays, Sundays or public holidays, it is going to be shipped on the first coming business day.
All packages come with a tracking number which you will receive as soon as your package ships from our warehouse. In order to secure that your package is in good hands all the way from our warehouse to you, we collaborate with the best possible carriers the world has to offer.
All packages are shipped from our warehouse in Copenhagen, Denmark, and we do not control any extra duties/taxes that may occur to packages after they have left our warehouse. Thus, you will be responsible for paying for any additional charges that may occur for customs clearance. As customs policies may vary from country to country, please contact your local customs office for further information.
If you have any questions regarding the delivery of your package please don't hesitate to contact us at firstname.lastname@example.org.
For all orders placed on our web-shop we offer a 14 days free return service including the options of exchanging your product(s) and having your money refunded.
In the case of returns, please contact our always helpful and smiling customer support team at email@example.com or by using our contact form (which is to be found under our Contact page).
All you will have to do is to simply return the goods to us in unused condition and in its original packaging. Once we receive the returned goods, we will inspect and process them to ensure that you get what you want as quickly as possible. If we are unable to provide a suitable exchange, we will automatically refund your money and let you know by email.
In the case of a refund, this will automatically be issued to the card used to make the original purchase.