Once we have received your order we will send a confirmation to your email address.
It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with our customer service you may have in the future.
The order confirmation (receipt) also serves as a guarantee of proof of purchase.
PAYMENT BY CARD
Pay with your visa or Mastercard securely over the internet. Your payment is handled by Stripe with secure encryption and under strict banking standards.
Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank and not either by LARSEN & ERIKSEN. There is no extra charge for card payments.
When paying by card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, LARSEN & ERIKSEN may automatically cancel your order.
Orders made in another person's name without his consent, or otherwise as a result of LARSEN & ERIKSEN suffer economic damage will be reported to the police.
LARSEN & ERIKSEN holds the right to change prices and/or correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel LARSEN & ERIKSEN to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
Private consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact LARSEN & ERIKSEN in order to get an address to send the goods to.
Return shipping is paid by the consumer. If an item is damaged during transport, LARSEN & ERIKSEN should be contacted within 14 days for information about compensation.
LIMITED LIFETIME WARRANTY - WATCHES
When purchasing through www.larseneriksen.com, your LARSEN & ERIKSEN watch is covered by a Limited Lifetime Warranty under the terms and conditions of this warranty.
The warranty covers defects due to faulty material and/or workmanship, subject to normal conditions of use. The warranty does not cover battery, glass, straps, discoloration of light colored watches and/or components and/or other damage (including water damage) resulting from improper handling, lack of care, accidents and/or normal wear and tear. In case of defects covered by the warranty, your LARSEN & ERIKSEN watch will either be repaired or replaced free of charge.
In case of replacement, we can't guarantee that you will receive the same model again. If your model is not available, a similar watch of equal value and appearance will be provided.
The warranty becomes void in the event of servicing or repair of the watch by any person not duly authorized, except for strap adjustment.
You may have greater rights under local laws.
WARRANTY - ALL OTHER PRODUCTS
When purchasing through www.larseneriksen.com, your LARSEN & ERIKSEN product is covered by a two year warranty under the terms and conditions of this warranty.
The warranty covers defects due to faulty material and/or workmanship, subject to normal conditions of use. The warranty does not cover battery, glass, straps, discoloration and/or components and/or other damage (including water damage) resulting from improper handling, lack of care, accidents and/or normal wear and tear.
In case of defects covered by the warranty, your product purchased through www.larseneriksen.com will either be repaired or replaced free of charge. In case of replacement, LARSEN & ERIKSEN can't guarantee that you will receive the same product again. If your product is not available, a similar product of equal value and appearance will be provided.
The warranty becomes void in the event of servicing or repair of the product by any person not duly authorized.
You may have greater rights under local laws.
When shopping with LARSEN & ERIKSEN we will ask for and save only the data needed to fulfill your purchase. We treat all personal information strictly confidential and in accordance with GDPR regulations.
LARSEN & ERIKSEN has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible.
We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer.
All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
LARSEN & ERIKSEN ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the World.
You have the right to cancel purchases and return delivered goods by contacting LARSEN & ERIKSEN’s customer service or using the contact form on the LARSEN & ERIKSEN website within 14 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to LARSEN & ERIKSEN will be on you.
In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order.
Cancellation is not valid until the customer has confirmed with LARSEN & ERIKSEN by email. If a product has been discontinued, LARSEN & ERIKSEN has the right to cancel the purchase and refund the paid amount to the customer. LARSEN & ERIKSEN will notify the customer of a replacement or equivalent products if available.
It is important that you as a customer carefully check your goods/products when you receive your shipment in order to verify that the products are correct and not damaged. If your product has been damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact LARSEN & ERIKSEN within 14 days from receiving the product.
Any complaints shall be made to the LARSEN & ERIKSEN customer service through the contact form on www.larseneriksen.com/pages/contact. Please supply the order number and the reason for complaint and the LARSEN & ERIKSEN customer service team will get back to you shortly with instructions on how to return the item. Defective products returned to LARSEN & ERIKSEN should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit.
LARSEN & ERIKSEN has the right to replace defective goods with goods of the same model. If the item has been discontinued, a similar watch of equal value and appearance will be provided.
LARSEN & ERIKSEN’s responsibility for errors in connection to delivery is limited to existing conditions of sale.
LARSEN & ERIKSEN bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
LARSEN & ERIKSEN shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control.
As the release factor should be considered include government intervention, new/amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by LARSEN & ERIKSEN or its subsidiaries or licensors.
Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of LARSEN & ERIKSEN.
The www.larseneriksen.com website may include user generated content from for example social media applications.
LARSEN & ERIKSEN does not claim any ownership in rights in such content (images, photos and videos etc.) And take no legal responsibility for it.
In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in LARSEN & ERIKSEN’s property until full payment is made.
All attempts at fraud are reported to the police and LARSEN & ERIKSEN reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION
These terms and your use of the www.larseneriksen.com website are governed by Danish law.
LARSEN & ERIKSEN reserves the right to terminate your account and/or your use of the www.larseneriksen.com website at its sole discretion. Such termination can be made without prior notice.
Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and LARSEN & ERIKSEN. You should therefore periodically visit this page to review the then current terms to which you are bound.